It reads every complaint, knows who should fix it, and closes most of them before a human opens the queue. 40% lower service cost. Live in under four weeks.
Most enterprises have a service stack — but no resolution operating layer. Customer context sits trapped across disconnected legacy systems, and every handoff costs you.
Bloated support teams, repetitive ticket handling and heavy manual dependency drain budget. Manual triage burns highly paid headcount on routing data and reading unstructured complaints.
Churn, poor CX and escalation fatigue hit the bottom line directly. 43% of customers leave after one bad support experience — and they almost never come back to tell you why.
Missed SLAs, audit gaps and fragmented records create regulatory exposure. Without one unified trail, compliance teams are reconstructing history from screenshots and spreadsheets.
Resolve OS automates complaint resolution end to end, plugs into your existing stack, and produces measurable cost takeout — deployed in weeks, not quarters.
Email, chat, WhatsApp, portal and API unified into one live queue.
NLP reads intent, urgency and category the moment a ticket lands.
Rules engine plus ML assigns the right team or workflow instantly.
Tier 1 queries closed end to end without a human touch.
Breach risk triggers instant escalation chains before it's late.
Every resolution feeds the model. Accuracy compounds monthly.
From BFSI to SaaS, Resolve OS adapts to the resolution workflows your industry actually runs on.
Auto-classify, prioritise and resolve complaints at volume. AI reads intent, assigns severity and routes to the right team — no manual sorting, no dropped orders.
72% tickets deflectedPassword resets, software requests, hardware issues and SLA tracking — all automated, with zero-touch resolution across the entire Tier 1 surface.
Zero-touch Tier 1Automate dispute intake, regulatory logging and resolution workflows with a full audit trail for compliance.
Employee queries on policy, payroll and onboarding — HRIS-integrated, always on, always accurate.
Delivery failures raise tickets automatically, linked to order systems with live customer updates.
Deflect 60%+ of support tickets with AI self-service, then escalate intelligently with full context handed to the agent — no repeated questions.
60%+ deflection rateOutage floods, booking changes and refund chains handled at peak volume without adding a single seat to the floor.
3–5× faster at peakAPI-first architecture from day one. If it has an API, we connect to it. If it doesn't, we build the bridge.
Real numbers from real deployments. Cost takeout starts from day 30 — not at the end of a twelve-month transformation programme.
| Metric | Before Zest | With Resolve OS |
|---|---|---|
| Ticket resolution time | 3–5 days | Under 4 hours |
| Agent cost per ticket | $12–18 | $2–4 |
| Tier 1 auto-resolution | 5–10% | 60–75% |
| Customer satisfaction (CSAT) | 62% | 89%+ |
| Reporting visibility | Weekly manual reports | Live real-time dashboard |
No juniors. No offshore guesswork. No vaporware demos that fall apart in procurement.
SaaS per user per month, or a fully licensed one-time IP transfer — codebase, data and all. You choose what works for your P&L, not ours.
Enterprise architects and engineers on every engagement. Senior talent from day one, through hypercare, with no bait-and-switch staffing.
API-first from day one. If it has an API we connect to it; if it doesn't we build the bridge. No silos, no swivel-chair workflows.
Live products across Turkey, Germany, the UK and India. Real enterprise clients, real results, and a global partner network behind delivery.
Pay as we deliver. No huge upfront commitment. The risk is ours to earn, not yours to absorb — and procurement tends to like that.
No buzzwords, no staged demos. Just automation that reduces cost, improves with every ticket, and reports on itself in numbers you can audit.
Every model includes a dedicated implementation manager, onboarding support and 90 days of hypercare.
Managed infrastructure, instant provisioning, automatic updates. Go live with zero infrastructure overhead on your side.
Deployed on your AWS, Azure or GCP tenancy. Full data residency and compliance control, with managed scalability.
Installed inside your own infrastructure. Air-gapped environments fully supported for maximum security and control.
Book a live platform demo. See the automation engine running on your industry's ticket types and your actual tech stack — not a canned sandbox.